![]() On the inside of the home, we will cut through the drywall and cover with a plate for the internet connection. The grounding block is connected to the house ground with a grounding wire, then the wiring is run alongside the house to the point where it enters the home (requires drilling). The grounding block also requires securing with either screws or bolts and is there to protect the equipment from lightning strikes. Wiring is run to a grounding block, which requires wire harnesses to be attached/drilled every few feet. Setup method: Similar to mounting a satellite dish, the 5G receiver will be mounted on a j-pole, which requires securing with either screws or bolts to the home.Name of the business: Ask your technician for the name of the business doing the setup.HOAs commonly require the home owner to provide this information for approval: We recommend you contact your HOA before your scheduled 5G Home Internet professional setup date to confirm. If you rent or live in an area that has an HOA, they may need to approve the setup of the 5G Home Internet receiver outside of your home. We'll send confirmation of the new installation date. Find the 5G Home Internet order and tap or click Reschedule.Go to the My Orders page in My Verizon.To change your set date or time if you're an existing Verizon customer: Since they stop pushing the new firmware out due to. This will have a version prior to the bad firmware. To resolve this issue, get someone from Verizon to send a tech out to replace the Internet Gateway. ![]() New firmware is being written to address this problem but no ETA. On the confirmation screen tap or click Done. Verizon Internet Gateway with the latest firmware causes this disconnect.Select a new date and time for the installation.Enter your ZIP Code where 5G Home Internet will be installed.This will take you to the My Orders page in My Verizon or the My Verizon app, where you can reschedule the date and time of the installation. Enter the 5G Home Internet order number and location code provided on the order confirmation email.To change your set date or time if you're a new Verizon customer: The setup can be scheduled up to 30 days after the current date. You can reschedule your 5G Home Internet professional setup on the My Verizon website if you're a new or existing Verizon customer. ![]()
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